Frequently Asked Questions
Everything you need to know about your next timeless timepiece.
What kind of movements are used in Kala watches?
We use high-precision Japanese quartz and premium automatic movements to ensure every Kala timepiece offers lifelong reliability and accuracy.
How long does shipping take?
Standard domestic orders typically arrive within 3-5 business days. International shipping varies by location but generally takes 7-14 business days.
Are Kala watches water-resistant?
Yes, most of our models are water-resistant up to 5 ATM (50 meters), making them suitable for daily wear and light splashes, though we recommend removing them before swimming.
What is your return policy?
We offer a 30-day hassle-free return policy. If you are not completely satisfied with your purchase, you can return the watch in its original, unworn condition for a full refund.
Do you offer a warranty on your timepieces?
Every Kala watch comes with a 24-month limited warranty that covers any manufacturing or mechanical defects from the date of purchase.
How do I adjust the size of my watch strap?
Our leather straps feature multiple sizing holes, while our link bracelets include a complimentary adjustment tool and instructions to help you achieve the perfect fit at home.